Our Services
From change management and leadership development to AI readiness and healthcare innovation, our services are designed to meet you where you are—and move you forward with clarity, strategy, and impact.
Change Management
Lead Change with Confidence
We help organizations navigate complex transitions through structured change management, executive leadership development, and culture transformation.
Key Services:
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Strategic transformation roadmaps
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Executive coaching
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Change readiness assessments
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Engagement and culture design
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Implementation support
Change Management FAQs
What is organizational change management?
We help organizations navigate change with confidence through structured, human-centered approaches. Change management ensures your people are prepared, equipped, and supported throughout transformation initiatives. Research shows 70% of change initiatives fail without proper attention to human factors—our approach blends innovative strategies with people-first design to ensure your organization rises stronger through change.
How does Phoenix Solutions Group approach change differently?
Our approach is rooted in humility, vulnerability, perspective-taking, and growth mindset. We focus on people-first transformation, practical solutions over theory, collaborative partnership, and measurable outcomes. Unlike traditional firms, we work alongside your team rather than dictating solutions, building internal capability for sustainable change that addresses your organization's unique culture and challenges.
How do you measure change management success?
We develop customized metrics that matter to your business: adoption rates, stakeholder engagement, productivity improvements, and tangible business outcomes. We establish clear baselines, conduct regular assessments, and provide transparent evidence of ROI. Most importantly, we build your internal capabilities to sustain change long after our engagement ends.
What role does leadership play in successful change?
Leadership is critical—transformation efforts are 5-8 times more likely to succeed with visible leadership commitment. We develop leaders at all levels to provide authentic sponsorship, strategic alignment, appropriate resources, and transparent communication. Our programs create change champions who model the behaviors they expect from others and navigate complexity with confidence.
How do you address resistance to change?
We view resistance as valuable feedback, not an obstacle. Our approach includes understanding root causes, tailoring engagement strategies for different stakeholder groups, creating psychological safety, building capability, and celebrating early wins. This transforms resistance into engagement, turning potential obstacles into valuable contributors to your transformation success.
Health Care & EMS Consulting
Improve systems. Strengthen care. Lead with data and compassion.
We partner with healthcare systems, EMS agencies, and community providers to navigate complex change and enhance population-level impact. Our work blends operational strategy, workforce resilience, and innovation—grounded in real-world EMS experience.
Key Services:
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Community Paramedicine & Mobile Integrated Health
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EMS Operational Audits
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Data-informed Care Planning
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Population Health Strategy
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Burnout & Workforce Resilience
Health Care and EMS Consulting FAQs
What types of healthcare organizations do you work with?
We support EMS agencies, hospital systems, nonprofit clinics, and mobile healthcare teams—especially those operating in rural or high-need communities.
How do you improve EMS system performance?
We provide operational audits, workflow redesign, and leadership coaching tailored to EMS. Our focus is on sustainable performance and frontline wellbeing.
What is Mobile Integrated Health, and do you support it?
Yes—our team has deep expertise in MIH and community paramedicine. We help you build programs that bridge emergency care with proactive, community-based solutions.
Can you help us integrate AI into our healthcare operations?
Absolutely. From data governance to custom GPT tools for documentation, triage, or reporting—we support ethical, effective AI integration that strengthens care.
AI Integration & Digital Strategy
Lead the AI shift—don't just react to it. We help teams adopt AI with strategy, structure, and integrity.
We help teams adopt AI with strategy, structure, and integrity.
We work with mission-driven organizations to move past fear, beyond hype and into ethical, effective AI use. Whether you’re exploring custom GPTs, worried about shadow AI, or unsure where to start—we make adoption practical, people-centered, and future-ready.
Key Services:
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AI Readiness & Governance Planning
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Custom GPTs for Ops, Marketing, and Admin
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Shadow AI Risk & Opportunity Assessment
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Design Thinking for AI Adoption
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AI Roadmap Workshops
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Data Readiness & Policy Design
AI Integration and Digital Strategy FAQs
We’re not a tech team—can you still help us with AI?
Absolutely. We specialize in making AI accessible and actionable for mission-driven teams. Whether you're just starting out or identifying use cases, we guide you with clarity and confidence.
What’s the difference between AI readiness and training?
Readiness is about your people, processes, and policies—not just tools. We assess alignment, uncover risks (like shadow AI), and help you build a governance framework that’s safe, strategic, and actionable.
How do you design ethical AI systems?
We combine technical understanding with human-centered strategy. That includes policy support, stakeholder alignment, process mapping, and responsible prototyping like custom GPTs or Copilot maps.
Can you build custom GPTs for our team?
Yes—we design GPTs tailored to your workflows and voice: from marketing and data to frontline operations and admin support. We also offer fine-tuning and long-term maintenance options.